Job Requirements

About the Role

Are you a sharp communicator with a knack for solving problems? As a Customer Service Executive – FAS Tag Inbound at IDFC FIRST Bank, you’ll be the digital face of our brand—responding to customer emails with speed, accuracy, and empathy. If you love working behind the scenes to deliver seamless service and want to kickstart your career in a fast-growing banking environment, this role is your perfect launchpad!

Key Responsibilities

Primary Responsibilities

• Handle customer queries received via email
• Ensure responses are sent within 24 hours
• Maintain service quality and accuracy in communication

Secondary Responsibilities

• Collaborate effectively with internal and external stakeholders
• Manage challenging situations with professionalism and empathy
• Support initiatives to improve service delivery and customer satisfaction

What We Are Looking For

Education

• Bachelor’s degree in Science, Technology, Commerce, Business Administration, or Computer Applications
• Postgraduate degree (MBA/PGDM) preferred

Experience

• 0–2 years in customer service or related roles

Skills and Attributes

• Excellent written and verbal communication skills
• Strong understanding of FAS Tag products and processes
• Proficient in typing and MS Office tools
• Ability to work under pressure and go the extra mile