Customer Service Executive (Japanese Speaker – JLPT N1)

Location: Malaysia
Employment Type: Full-Time
Open to: Local & International Candidates (Relocation Opportunity Available)

Job Overview

We are seeking a JLPT N1 Certified Japanese Speaker to join our Customer Service team in Malaysia. The role involves handling customer inquiries, providing support, and ensuring a high level of service excellence for Japanese-speaking clients.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in Japanese
• Provide accurate information and timely resolution to customer concerns
• Maintain proper documentation of customer interactions
• Coordinate with internal teams to resolve issues efficiently
• Ensure service quality and customer satisfaction standards are met

Requirements

• JLPT N1 Certification (Mandatory)
• Strong communication skills in Japanese and English
• Customer service or support experience preferred
• Good problem-solving and interpersonal skills
• Willingness to relocate to Malaysia (if overseas applicant)

Pay: ₹180,000.00 - ₹200,000.00 per month

Experience:

• JLPT N1: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: Remote