Work - 6 days a week

Role Overview

We are looking for a well-spoken, polished, and customer-focused professional to be the voice of our premium floral atelier. This role requires someone who can patiently listen to client briefs, articulate ideas with clarity, and translate customer needs into thoughtfully curated floral solutions—while upholding the brand’s luxury ethos.

Key Responsibilities

Handle incoming calls, WhatsApp queries, and client interactions with warmth, professionalism, and confidence

Patiently listen to client briefs and ask the right questions to understand preferences, occasions, budgets, and aesthetics

Demonstrate strong understanding of colour palettes, floral styles, and design sensibilities

Possess thorough knowledge of our products, offerings, and customization possibilities

Clearly articulate recommendations and guide clients towards the most suitable floral solutions

Accurately note down client details, briefs, and special instructions in an organized manner

Coordinate with internal teams to ensure flawless execution of orders

Handle complaints, concerns, and tough customers calmly and empathetically

Maintain high service standards consistent with a luxury brand experience

Key Skills & Attributes

Excellent verbal communication and articulation skills

Strong listening skills with patience and attention to detail

A refined aesthetic sense and basic understanding of colour and design

Highly organized with the ability to multitask

Calm, composed, and solution-oriented under pressure

Confident in handling demanding or high-expectation clients

Preferred Background

Experience in customer-facing roles dealing with high-end clientele

What We Offer

A creative, design-driven work environment

Exposure to luxury clients and bespoke floral projects

Competitive salary aligned with experience and skill set

Opportunity to grow with a premium, fast-evolving brand

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person