Are you looking for customer service jobs in Kolkata or call center voice process roles in a work-from-office environment? Fusion CX is hiring Customer Service Associates for a Premium Voice Process in Kolkata. This E-commerce customer care role is suited for graduates with prior BPO experience who have strong communication skills and are comfortable handling customer interactions over voice support.
Job Description:

About the Role

As a Customer Service Associate – Premium Voice Process, you will manage customer interactions through voice calls, ensure clear and professional communication, and deliver a consistent service experience aligned with defined operational guidelines

Key Responsibilities

• Handle customer interactions through voice support
• Communicate clearly and professionally to address customer queries
• Maintain accuracy and quality in customer interactions
• Follow process guidelines and operational standards
• Meet individual performance expectations related to service delivery
• Work collaboratively with team members and supervisors

Responsibilities may evolve based on operational requirements.
Job Requirements:

Education

Minimum Higher Secondary or equivalent
Experience

• Minimum 6 months of inbound customer service experience
• E-commerce background preferred

Skills & Competencies

• Versant Level 5 English proficiency
• Strong verbal communication skills
• Ability to confidently handle voice-based customer interactions
• Customer-focused mindset with a professional attitude
• Comfortable working in a structured, office-based environment

Work Details

• Process Type: Premium Voice Process
• Work Mode: Work From Office (WFO)
• Location: Kolkata, West Bengal

Why Join Fusion CX?

Fusion CX provides a structured and professional environment where customer service professionals can strengthen their voice support skills and grow within operations teams. This role offers stability, clear expectations, and opportunities to build long-term experience in premium customer service processes. If you are seeking call center voice process jobs or customer service roles to grow in a global company serving the customers of a premium E-Commerce client, apply now!