Are you looking for customer service jobs in Kolkata or call center voice process roles in a work-from-office environment? Fusion CX is hiring Customer Service Associates for a Premium Voice Process in Kolkata. This E-commerce customer care role is suited for graduates with prior BPO experience who have strong communication skills and are comfortable handling customer interactions over voice support. Job Description: About the Role As a Customer Service Associate – Premium Voice Process, you will manage customer interactions through voice calls, ensure clear and professional communication, and deliver a consistent service experience aligned with defined operational guidelines Key Responsibilities • Handle customer interactions through voice support • Communicate clearly and professionally to address customer queries • Maintain accuracy and quality in customer interactions • Follow process guidelines and operational standards • Meet individual performance expectations related to service delivery • Work collaboratively with team members and supervisors Responsibilities may evolve based on operational requirements. Job Requirements: Education Minimum Higher Secondary or equivalent Experience • Minimum 6 months of inbound customer service experience • E-commerce background preferred Skills & Competencies • Versant Level 5 English proficiency • Strong verbal communication skills • Ability to confidently handle voice-based customer interactions • Customer-focused mindset with a professional attitude • Comfortable working in a structured, office-based environment Work Details • Process Type: Premium Voice Process • Work Mode: Work From Office (WFO) • Location: Kolkata, West Bengal Why Join Fusion CX? Fusion CX provides a structured and professional environment where customer service professionals can strengthen their voice support skills and grow within operations teams. This role offers stability, clear expectations, and opportunities to build long-term experience in premium customer service processes. If you are seeking call center voice process jobs or customer service roles to grow in a global company serving the customers of a premium E-Commerce client, apply now!