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Customer Service & Sales Profile

Full–time

Posted on: 7 days ago

Role & responsibilities
  • Performing inbound calling with best customer service experience to new and existing wireline residential customers offering telecommunications products and services.
  • Building customer relationships by uncovering their stories, getting to know their needs and
  • recommending product selections they feel good about
  • Solution based selling approach overcoming customer objections by listening, understanding, probing, and recommending.
  • Simultaneously navigating through multiple systems and tools while interacting with customers.
  • Processing customers orders and ensuring its accuracy and completion.
  • Participating in continuous training sessions and sharing best practices.

    • Preferred Candidate Profile
  • Educational Qualification : 10 + 2, Any Graduate, Post Graduate
  • International BPO Experience required In customer service + upselling domain.
  • Work Experience: Minimum 1 Year experience in Inbound sales/Cross Sales (International BPO Only)
  • Excellent communication in English.
  • Comfortable with graveyard shifts.

    • Perks & Benefits
  • Salary: Upto 4.75 LPA.
  • Medicare Benefits
  • Both side cab facilities.