To provide exceptional customer service and support for airline passengers and clients, ensuring smooth operations and compliance with airline standards as a General Sales Agent (GSA).

Key Responsibilities:

• Customer Interaction:
• Handle inquiries via phone, email, and in-person regarding flight schedules, fares, and services.
• Assist passengers with reservations, ticketing, cancellations, and modifications.
• Provide accurate information on airline policies, baggage rules, and travel requirements.
• Operational Support:
• Coordinate with airline headquarters for flight updates and operational changes.
• Manage check-in processes and ensure compliance with airline procedures.
• Handle special service requests (SSR) such as meal preferences, wheelchair assistance, etc.
• Issue Resolution:
• Address customer complaints and escalate issues when necessary.
• Ensure timely resolution of disruptions like delays or cancellations.
• Sales & Revenue:
• Promote airline products and services to maximize revenue.
• Assist travel agents and corporate clients with group bookings and fare negotiations.
• Documentation & Reporting:
• Maintain accurate records of transactions and customer interactions.
• Prepare daily/weekly reports for airline management.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Work Location: In person