Role: Customer Support Executive (International Chat)
We are seeking an experienced Chat Support Specialist to join our high-performance international operations team. This role is designed for professionals who possess a sharp eye for detail, exceptional written communication, and a proven track record in global customer relations.
Core Responsibilities
Expert Query Resolution: Deliver high-quality, real-time support to international clients via chat, ensuring adherence to global CSAT and NPS benchmarks.
Complex Troubleshooting: Navigate multiple systems and internal databases to resolve escalated customer issues efficiently.
Process Excellence: Maintain a 100% accuracy rate in CRM logging and follow-up documentation.

Candidate Profile
Experience: Minimum 1+ year of experience in an International Chat/Email process (Mandatory).
Communication: "Native-level" proficiency in written English (flawless grammar, syntax, and professional tone).
Technical Skills: Proficiency in CRM software (Zendesk, Freshdesk, or Salesforce) and a typing speed of 30+ WPM .
Global Mindset: Strong understanding of US/UK cultural nuances and service expectations.
Shift Flexibility: Must be comfortable working in a 24/7 rotational environment , including night shifts.
Compensation & Rewards
Annual CTC: Up to ₹3.6 LPA
Incentives: Uncapped performance-based monthly incentives.
Advantage: Accelerated internal growth opportunities for high performers.