Summary

Position Summary

MS Dynamics CRM Contact Center Experience Architects (Specialist Master)

Looking for a world of opportunities and a fulfilling career?

We are a creative digital consultancy. We combine leading digital and creative capabilities with the deep industry knowledge and experience Deloitte is known for. That means, our clients can bring us their biggest challenges, knowing we have what it takes to bring a business vision to life.

Work you’ll do

• Work independently on modules assigned
• Interact with clients along various phases of project life cycle
• Design solutions for simple business scenarios
• Build solutions of highest quality
• Mentoring the next level in their technical area
• Participate in initiatives, recruitment and practice development programs
• Job Location – HYD/BLR/Mumbai/Gur
• Years of Experience- 10-14 years
• Work Timings-9:00 AM to 6:00 PM or 11:00 AM to 8:00 PM

Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the “creative digital consultancy” real and in doing so, make new markets.

The Team

At Deloitte Digital, we work with some of the world’s largest brands. Our cross-discipline teams deliver creative and technology insights to the test. Studio-based teams complement our road warriors to deliver new and engaging solutions for our clients. Learn more about Deloitte Digital .

Qualifications And Experience

Required:

• Professional Qualification- B.E/B.Tech/MCA/MSC/MS
• Hands-on experience in MS Dynamics CRM
• Hands-on experience of XRM platform
• Having Contact Center / Customer Service Architect experience
• Proficiency in using the either the CRM SDK or plugin platforms
• Proven experience with configuring the application to meet a business users requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK
• Hands-on experience of C#, VB.net , ASP.NET , HTML and Java script
• In depth knowledge of Dynamics product offerings and features
• Hands on experience with Data Conversion and Data Loading
• Hands on experience with real-time and batch integration with proficiency in SSIS
• Hands on experience with SSRS report, or Power BI development

Preferred:

Knowledge of SQL Server, Active Directory, Azure Activity Directory, ADFS, SharePoint, Office365, Yammer, Windows Server stack

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 306859