We’re Hiring: Customer Experience Executive | Zavya (Gurugram Sec 58)

At Zavya, we’re looking beyond traditional support roles. We want individuals who love solving problems, care deeply about customer happiness, and bring a proactive, solutions-first mindset every single day.

If you’re someone who doesn’t just highlight issues but takes ownership to resolve them and sees every interaction as an opportunity to understand and improve the customer journey—this role is for you.

Join us if you:

✨ Take ownership and drive solutions, not just identify problems

✨ Value calls, chats, and even feedback calls as key learning opportunities

✨ Are open to continuous learning with a positive attitude

✨ Want to contribute to strategic initiatives that shape customer experience

✨ Capture customer insights through research and feedback calls

✨ Bring creativity and a customer-first approach to every interaction

What you’ll do:

• Deliver seamless customer experiences via calls and chats
• Handle queries with empathy and efficiency
• Conduct feedback calls to gather insights and improve service
• Collaborate across teams to enhance CX touchpoints
• Identify gaps, track insights, and improve processes
• Manage multiple responsibilities while contributing to key projects

What you bring:

• 2+ years of customer support experience
• Strong communication and interpersonal skills
• Hands-on experience with CRM tools, Excel, and MS Office
• A proactive mindset with strong ownership

Perks & Benefits:

Competitive performance bonuses

Growth opportunities in a fast-paced, customer-first brand

Location: Gurugram

Full-time | Customer Experience Team

Salary: 3–5 LPA (flexible based on skill set)

Apply here:

⚠️ Please do not apply if you’ve applied in the last 6 months

If you‘re ready to go beyond “support” and truly shape customer experience at Zavya, we’d love to hear from you.