Sky Service Potential - RM-Sky Channel-Contact Centre Inbound Sky channel – Service – Potential – RM Department Customer Experience Center Location Thane Reporting Relationship CEC – Team Leader - Inbound Position Grade Assistant Manager/Deputy Manager Job Role • To Attend the inbound calls of customers for Privy league customers (High Net Worth clients) and process the queries & requests to customer's satisfaction • To identify and convert the opportunities for cross selling (banking product) on customer's call • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. • Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. • Complete the logs specified by the process (End-of-day target) • Adherence to Information Security norms & quality process norms. • To be aware of and comply with any updates about the process • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description • Graduate • Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage • Excellent communication skills – Verbal & Written • Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays • Flexible to get scattered 8 Week Offs in a month with 9hours shift • Good listening skills and strong communication abilities. • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers