About Our Client: This is a fast-growing social commerce startup working in the creator-led e-commerce space, enabling content creators to monetize product recommendations while offering users a seamless online shopping experience Job Title: Customer Experience Associate Location: Gurugram, Haryana Experience: 1-3 yrs Educational Qualification: Any Graduate About the role: Join a fast-growing social commerce startup where customer support meets the creator economy. You’ll manage high-speed live chats while staying immersed in social media trends to help creators sharpen their strategies. We’re looking for a charismatic, digital-savvy communicator who can solve problems quickly and loves the world of Reels, fashion, and online shopping. If you’re a fast-paced learner who wants to be at the heart of social commerce, this role is for you. Responsibilities: • Respond promptly to customer inquiries via online chat. • Build and maintain strong relationships with creators, understanding their goals and objectives. • Provide accurate information about products and services. • Ensure customer satisfaction by addressing concerns and queries. • Demonstrate strong communication and problem-solving skills. • Stay updated on product updates and company policies. • Watch Reels and YouTube videos every day & level up on your fashion sense and understand how to create social media strategy for creators. • Work collaboratively with cross-functional teams to improve overall support team experience. Requirements: • Strong communication skills, ability to articulate information clearly and concisely. • Fast and Prompt response on live chat, with a minimum typing speed of 40-50 words per minute. • Problem solving skills Capacity to analyze issues and provide effective solutions. • Product knowledge and understanding of the company’ products and services. • Team collaboration willingness to work collaboratively with other team members for issue resolution. • Enthusiasm for all things digital and a love for the creator community. • Charismatic communicator with outstanding interpersonal skills. • Creativity and adaptability in a fast paced, ever- evolving environment. • Above everything, willing to learn continuously and keep improving About Hireginie: Hireginie is a prominent talent search company specializing in connecting top talent with leading organizations. We are committed to excellence and offer customized recruitment solutions across industries, ensuring a seamless and transparent hiring process. Our mission is to empower both clients and candidates by matching the right talent with the right opportunities, fostering growth and success for all.