Hiring enthusiastic and customer-focused individuals for the Voice & Chat Process. As a Customer Support Executive, you will be responsible for handling customer queries, resolving issues efficiently through calls and chat , and ensuring a positive customer experience.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of this Industry.

Freshers are most welcomed.

Role & responsibilities

- Provide Superior Customer Experience on Calls to Consumer Card Members
- Resolve all Customer Queries and Follow Established Procedures as Appropriate
- Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members
- To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines
- Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times
- Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
- Previous sales while providing top notch customer service background Strong Interpersonal, Communication and Listening Skills.
- Excellent Verbal Communication

Preferred candidate profile

- Undergraduate or Graduate (any stream)
- Freshers can apply.
- Good communication skills in English (written & verbal)
- Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
- Demonstrated Dependability/Self Motivating Skills. Change Management Ability
- Demonstrated Ability to Work effectively within a Team Environment as well as independently
- Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
- 24/7 & Rotational shifts including night shifts
- Hybrid environment
- Solid Interpersonal Communication and Comprehension Skills
- Candidate should be comfortable with 24*7 working environment.

Perks & Benefits

- Salary upto 3LPA
- 15k - 21 K Inhand
- 2500-3500 Monthly Incentive Variables
- Lucrative incentives
- Night Shifts
- 24*7 Shifts
- 5 days working
- Roster Off
- Both side transport facility.

To get your interview scheduled contact below Call/ WhatsApp :

- Swati 9990040557
- Mayank 9990040558
- Namokshi 9810359490
- Mehkeet 9910987637
- Lakshita 8595954721
- Anu 9910709744
- Zam 9910972518
- Shahin 9821396633
- Kanika 9910986621
- Khushi 9910810424