Job Summary The Customer Care Representative is responsible for delivering exceptional customer service through multiple communication channels including calls emails chat and in-person interactions The role involves addressing customer queries resolving issues retaining customers supporting sales activities and ensuring a positive customer experience across all touchpoints Key Responsibilities Handle Customer Calls Inbound Outbound Manage high-volume inbound and outbound calls in a timely manner Follow communication scripts and processes when handling different topics Email Chat Support Respond to customer queries and concerns via email and chat with accuracy and professionalism Maintain response time and resolution benchmarks Sales Support Promote and cross-sell products or services based on customer needs Meet or exceed sales and conversion targets as assigned Customer Retention Identify opportunities to retain existing customers through excellent service and personalized offers Handle cancellation requests and attempt to resolve underlying issues New Customer Onboarding Visits Assist with onboarding current customers and ensure smooth onboarding experiences Conduct physical or virtual visits if required to build strong customer relationships Problem Solving Issue Resolution Investigate and resolve customer complaints efficiently and effectively Provide timely feedback and follow-up to ensure complete customer satisfaction Escalation Handling Escalate complex or unresolved issues to the appropriate team or manager in a timely manner Track escalations to closure and ensure proper documentation Voice Chat and Email Process Management Maintain quality and consistency across all communication channels Adhere to service level agreements SLAs and customer experience guidelines Inbound and Outbound Process Management Manage both proactive outbound interactions e g follow-ups feedback calls and reactive inbound queries Maintain call logs and update customer records accurately in CRM systems Required Skills Qualifications Excellent verbal and written communication skills Strong interpersonal and problem-solving abilities Ability to multitask prioritize and manage time effectively Proficiency with customer service software e g CRM ticketing tools Sales-oriented mindset with a focus on customer satisfaction Previous experience in customer service support or telesales is preferred Job Type Full-time Pay 15 000 00 - 30 000 00 per month Work Location In person