We are looking for a customer-focused and detail-oriented Chat Support Executive to handle customer queries through live chat support for domestic clients. The role involves resolving customer concerns, providing accurate information, and ensuring a high level of customer satisfaction.

Key Responsibilities:
Handle inbound customer queries via live chat in a timely and professional manner
Provide accurate information about products, services, policies, and procedures
Resolve customer complaints and escalate complex issues to the concerned department when required
Maintain proper documentation of customer interactions in the system
Achieve individual and team performance targets (Quality, AHT, CSAT, etc.)
Ensure compliance with company policies and data security guidelines

Required Skills:
Good written communication skills in English
Strong typing speed and accuracy
Basic computer knowledge (MS Office, CRM tools, etc.)
Good problem-solving skills
Customer-oriented mindset

Eligibility Criteria:
Minimum qualification: 12th Pass can also apply
Freshers and experienced candidates can apply
Willingness to work in rotational shifts (including weekends, if applicable)
Totally day shift

Preferred Qualities:
Prior experience in chat or customer support process
Ability to work under pressure
Team player with a positive attitude

Interested can connect with :- Ganika :- 8439836709 / Shivani :- 9871080420/ Pragti:- 7827443483

Or can direct walk-in - Capital Business Park, 10th Floor, Tower 1, Badshahpur Sohna Rd, Sector 48, Gurugram, Haryana 122018

Time and Day :- Monday to Saturday (9:30 am- 4:00pm)



More about this Customer Care Officer job

Quampetence Business Solutions Pvt. Ltd is aggressively hiring for the job profile of Customer Care Officer at Delhi-NCR in Sector 48-49/South City II Gurgaon locality. Kindly go through the FAQs below to get all answers related to the given job.

1. How much salary can I expect as a Customer Care Officer in Quampetence Business Solutions Pvt. Ltd in Delhi-NCR?

Ans. You can expect a minimum salary of 20,000 INR and can go up to 32,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

2. What is the eligibility criteria to apply for Customer Care Officer in Quampetence Business Solutions Pvt. Ltd in Delhi-NCR?

Ans. The candidate should have studied 12th Pass and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.

3. Is there any specific skill required for this job?

Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

4. Who can apply for this job?

Ans. Both Male and Female candidates can apply for this job.

5. Is it a work from home job?

Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna.

6. Are there any charges or deposits required while applying for the role or while joining?

Ans. No work-related deposit needs to be made during your employment with the company.

7. How can I apply for this job?

Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

8. What is the last date to apply?

Ans. The last date to apply for this job is 15-Mar-2026.

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