Customer Care Manager The Customer Care Manager is accountable for end-to-end service delivery and customer care operations at Lindstrm. The role ensures consistent service quality, contractual compliance, customer satisfaction, and profitable service delivery while leading and developing service teams.

• *Key Responsibilities**

Service & Delivery Ownership
• Own the complete service lifecycle including onboarding, delivery, renewals, and operations • Ensure adherence to SLAs, contracts, hygiene, safety, and quality standards • Monitor and improve service KPIs
• *Customer Care & Experience**

Act as the primary escalation owner for service issues
• Drive complaint resolution, root cause analysis, and preventive actions • Lead customer engagement initiatives, service reviews, and retention actions