1. Overview:

The Customer Care Intern will provide support to the Customer Care team, gaining valuable experience in handling customer inquiries, resolving issues, and contributing to a positive customer experience. The primary objective is to learn and apply customer service best practices while assisting with daily operational tasks. This is a paid internship opportunity.

2. Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, resolving issues efficiently and effectively.

• Assist in processing returns and exchanges.

• Update customer information in the company's CRM system.

• Contribute to the creation and maintenance of customer service documentation.

• Participate in team meetings and training sessions.

• Track and analyze customer feedback to identify areas for improvement.

• Learn and understand company products and services.

3. Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Experience with CRM software (specific software mentioned if applicable, e.g., Salesforce, Zendesk) is a plus but not required.

• Basic understanding of social media platforms (Facebook, Twitter, Instagram) for customer service purposes.

4. Required Qualifications:

• Currently enrolled in a Bachelor's degree program, preferably in a related field (e.g., Business Administration, Communications).

• Strong academic record.

• Availability to work a minimum for 3 months.

5. Skills & Experience:

• Excellent Communication Skills: Ability to communicate clearly and professionally, both verbally and in writing. Strong active listening skills are essential.

• Microsoft Office Suite Proficiency: Demonstrated competency in using Word, Excel, and Outlook for tasks such as document creation, data entry, and email management.

• Problem-solving skills: Ability to identify and resolve customer issues efficiently and effectively.

• Teamwork: Ability to work collaboratively with other team members in a fast-paced environment.

• Customer Service Orientation: A genuine desire to provide exceptional customer service and create positive customer experiences.

• Previous customer service experience (e.g., retail, food service) is a plus but not required.