• *Opening with a leading Life Insurance company for their office in Mumbai.**
• *Role: Customer Analytics**
• *Experience: 2 Years+**
• *Roles & responsibilities:**

Manage communication engine and related development.

• Understand customer life cycle in Life insurance and related regulations.
• Coordinate with all function heads and understand current communications.
• Redraft / create communications as per gaps identified.
• Create messages and get them approved from process HOD, marketing, compliance etc.
• Understand BRDs for development and followup with vendor and RNLIC IT for development, do UAT and track it for end-to-end closure.
• Create / track project plan for developments related to communication engine
• Good understanding of communication market and regular benchmarking.

Minimum 2 years of Life Insurance

• Experience of communication management is Must.
• Experience of customer service preferred

Intrested candidates share resume at **Asha@topgearconsultants.com**