The CRM Executive will play a key role in managing and improving customer relationships. They will ensure timely and effective communication with clients, resolve customer issues, and support the sales team in maintaining high levels of customer satisfaction.

Sales Coordinators: The Sales Coordinator will support the sales team by coordinating sales activities, managing customer accounts, and ensuring efficient order processing. They will act as a liaison between the sales team, customers, and other departments to ensure smooth operations.

Key Responsibilities:

CRM Executive:

• Customer Interaction: Handle customer inquiries, complaints, and feedback through various communication channels (phone, email, in-person).
• Issue Resolution: Address and resolve customer issues promptly, ensuring a positive customer experience.
• Relationship Management: Build and maintain strong relationships with customers, understanding their needs and providing tailored solutions.
• Sales Support: Collaborate with the sales team to ensure seamless customer service and support sales activities.
• Database Management: Maintain and update customer databases, ensuring accuracy and completeness of information.
• Reporting: Generate and analyze reports on customer interactions and feedback to identify trends and areas for improvement.
• Continuous Improvement: Suggest and implement improvements to CRM processes and tools to enhance efficiency and customer satisfaction.
Sales Coordinator:

• Sales Support: Assist the sales team with order processing, customer follow-ups, and product information.
• Coordination: Coordinate sales activities and communication between the sales team, customers, and other departments.
• Order Management: Ensure accurate and timely processing of orders, including order entry, tracking, and fulfillment.
• Customer Interaction: Provide customers with information on product availability, delivery schedules, and pricing.
• Reporting: Prepare sales reports and forecasts, track sales performance, and identify areas for improvement.
• Documentation: Maintain accurate records of sales orders, customer interactions, and inventory levels.
Education: Any Graduate/ Any Post graduate, Computer Savy

Experience: 2-10 years of experience in customer service, CRM, or sales coordination roles, preferably in the consumer durables, manufacturing, or building products indus

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in CRM software and MS Office.
• Ability to work independently and as part of a team.
• Strong organizational and multitasking skills.
Personal Attributes:

• Customer-centric mindset.
• Patience and empathy.
• Attention to detail.
• Proactive and self-motivated.
Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for career growth and development.
• A supportive and dynamic work environment.

Company Profile:-

Our client is a leading manufacturer of uPVC and CPVC pipes and pipe fittings, based in Ludhiana, Punjab, with a strong distributor and dealer network across North India. They are currently seeking dynamic and customer-focused CRM Executives and Sales Coordinators for their New Delhi office to enhance customer satisfaction and support their fast-growing.