Industry/Sector Insurance Specialism Microsoft Management Level Senior Associate Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft Dynamics. We focus on contributing to PwC’s value proposition of “strategy led and technology enabled”, by aligning our Consulting Solutions’ industry focus with the Microsoft technologies such as Dynamics 365, Azure, Power Platform and Power BI. As part of the Microsoft CRM team you will help our clients transform their Sales, Service and Marketing functions leveraging Microsoft Dynamics. You will also help deploy and optimize the use of Microsoft Business Applications Suite across several industries, to provide enterprises with deep domain knowledge and purpose built front office applications designed to meet the unique needs of the business. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: • Use feedback and reflection to develop self awareness, personal strengths and address development areas. • Delegate to others to provide stretch opportunities, coaching them to deliver results. • Demonstrate critical thinking and the ability to bring order to unstructured problems. • Use a broad range of tools and techniques to extract insights from current industry or sector trends. • Review your work and that of others for quality, accuracy and relevance. • Know how and when to use tools available for a given situation and can explain the reasons for this choice. • Seek and embrace opportunities which give exposure to different situations, environments and perspectives. • Use straightforward communication, in a structured way, when influencing and connecting with others. • Able to read situations and modify behavior to build quality relationships. • Uphold the firm's code of ethics and business conduct. The Opportunity When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills. As part of the Business Application Consulting team you will lead the development and implementation of innovative solutions within Microsoft Dynamics CRM. As a Senior Associate, you will analyze complex problems, mentor junior team members, and build meaningful client relationships while navigating the intricacies of client needs and expectations. This role offers the chance to deepen your technical knowledge and enhance your personal brand in a dynamic and collaborative environment. Responsibilities - Design and implement solutions for Microsoft Dynamics CRM applications - Collaborate with clients to gather requirements and deliver tailored solutions - Conduct system testing and validation to maintain functionality - Provide training and support to end-users for impactful system use - Maintain documentation of system configurations and updates - Troubleshoot and resolve issues related to CRM applications - Stay updated on new features and enhancements in Microsoft Dynamics CRM - Support project management efforts to maintain successful implementation What You Must Have - Bachelor's Degree - 4 years of experience - Oral and written proficiency in English required What Sets You Apart - 4 to 8 years of experience in Dynamics 365 CE - Proven experience in technical architecture and strategy development - Demonstrating critical thinking and problem-solving skills - Utilizing a broad range of tools for insights extraction - Excelling in straightforward and structured communication - Upholding the firm's code of ethics and business conduct - Seeking diverse opportunities for exposure and growth - Knowledge of Azure DevOps & CI/CD implementation preferred - Understanding of software development lifecycles preferred Travel Requirements Not Specified Job Posting End Date