Company Description Eminent Paper Industries LLP, based in Kosamba, Surat, Gujarat, is a leading kraft paper manufacturer with a daily production capacity of 250 tons. Specializing in 100% recycled kraft paper for packaging across sectors like FMCG, automobiles, pharma, textiles, and e-commerce, the company serves both domestic and international markets with reliability and efficiency. Our operations are ISO-certified, ensuring zero-compromise quality through rigorous testing and a client-oriented approach led by a dedicated CRM and logistics team. With over 750 clients across 27+ cities and 5+ states, we pride ourselves on building a sustainable legacy with eco-friendly manufacturing processes designed for superior product performance and customer satisfaction. Roles & Responsibilities: • Manage and maintain customer relationships to ensure high customer satisfaction • Handle customer inquiries, complaints, and follow-ups in a timely manner • Coordinate between sales, accounts, dispatch, and production teams • Maintain and update customer data, orders, and communication records in CRM systems • Track sales orders, dispatch status, and payment follow-ups • Assist the sales team with reports, customer feedback, and data analysis • Ensure proper documentation and record-keeping related to customers • Support customer retention and repeat business initiatives Scope of Work / Required Skills · Good communication skills (verbal & written) · Strong customer handling and problem-solving ability · Basic knowledge of CRM systems and MS Excel · Proficiency in Google Sheets · Ability to coordinate with multiple departments · Strong time management and attention to detail · Positive attitude and team-oriented