Company Description

Eminent Paper Industries LLP, based in Kosamba, Surat, Gujarat, is a leading kraft paper manufacturer with a daily production capacity of 250 tons. Specializing in 100% recycled kraft paper for packaging across sectors like FMCG, automobiles, pharma, textiles, and e-commerce, the company serves both domestic and international markets with reliability and efficiency. Our operations are ISO-certified, ensuring zero-compromise quality through rigorous testing and a client-oriented approach led by a dedicated CRM and logistics team. With over 750 clients across 27+ cities and 5+ states, we pride ourselves on building a sustainable legacy with eco-friendly manufacturing processes designed for superior product performance and customer satisfaction.

Roles & Responsibilities:

• Manage and maintain customer relationships to ensure high customer satisfaction
• Handle customer inquiries, complaints, and follow-ups in a timely manner
• Coordinate between sales, accounts, dispatch, and production teams
• Maintain and update customer data, orders, and communication records in CRM systems
• Track sales orders, dispatch status, and payment follow-ups
• Assist the sales team with reports, customer feedback, and data analysis
• Ensure proper documentation and record-keeping related to customers
• Support customer retention and repeat business initiatives

Scope of Work / Required Skills

· Good communication skills (verbal & written)

· Strong customer handling and problem-solving ability

· Basic knowledge of CRM systems and MS Excel

· Proficiency in Google Sheets

· Ability to coordinate with multiple departments

· Strong time management and attention to detail

· Positive attitude and team-oriented