Creative Director, Client Journey (India)

Full–time

Posted on: 4 days ago

Role Overview

We are seeking a senior design leader to shape the creative direction of the brand while guiding the designer team in delivering a refined and thoughtful client experience. This role requires a strong understanding of design philosophy, client psychology, and the discipline required to maintain consistent standards of consultation, creativity, and presentation.

The individual will oversee how designs are conceptualised, how designers present ideas to clients, and how the overall design experience reflects the artistic and creative vision of the brand.

Key Roles & Responsibilities

Creative Direction

- Define the design direction for garments, styles, and product launches.

- Guide the development of current design concepts, silhouettes, and styling approaches.

- Ensure that every design presented to clients reflects a strong aesthetic and creative vision.

Product & Design Planning

- Plan and oversee design launches, seasonal concepts, and new garment categories.

- Review design ideas and guide the team in developing refined, well-thought-out garments.

- Maintain a consistent design language across all client projects.

Designer Team Leadership

- Lead and mentor the design team across stores and consultations.

- Guide designers in improving their styling, design thinking, and client interaction skills.

- Ensure the team maintains high professional standards in appearance, communication, and design presentation.

Client Consultation & Presentation

- Define how designers conduct consultations with clients.

- Ensure designers confidently explain design ideas, craftsmanship, pricing, and value.

- Guide designers in presenting garments not only as products but as thoughtful design pieces.

Brand Philosophy & Creative Vision

- Ensure designers communicate the artistic thinking, design philosophy, and aesthetic vision behind every garment.

- Maintain consistency in how the brand’s creative values are represented during consultations.

- Build a culture where design thinking and craftsmanship are central to every client interaction.

Team Performance & Standards

- Monitor how designers perform during consultations and projects.

- Identify gaps in styling, design thinking, or communication and implement training where required.

- Maintain discipline and consistency in the overall design process and client experience.

Candidate Profile

- 10+ years experience in fashion design or creative leadership roles.

- Experience working with designer labels, couture houses, or luxury fashion brands.

- Strong ability to guide designers in both creative development and client interaction.

- Excellent sense of aesthetics, design philosophy, and garment construction.

- Strong leadership presence with the ability to mentor and discipline teams.

About Tailorworks Company

Tailorworks Company is a bespoke fashion house built around the idea of personalised design and refined craftsmanship. The brand works closely with clients through consultations to create garments that reflect individuality, style, and thoughtful design.

Our focus lies in combining creative vision, design expertise, and personalised service to deliver garments that are tailored to each client’s preferences and lifestyle.