Job Description

"> Responsible to handle service delivery operations.

> Service Network development and changes as per business need in territory.

> NAD customer services prioritize and resolve as per SLA set by HO.

> Training and troubleshooting guidance to technician on field and visit to major customers under AMC/OW/IW

> Service Marketing - Promoting Blue Star Spares to channel partners and adding in to business revenue of branch

> AMC retention, conversion and acquire as per product category and old data base

> Sales channel visits and settle stock issues within timeline

> Handling escalations in field and resolve on top priority"