Key Responsibilities:

• Interact with students and parents to provide information about courses, programs, and admission procedures.

• Understand students’ educational goals and recommend suitable programs.

• Maintain accurate records of student interactions and follow-ups.

• Assist in organizing counselling sessions, seminars, and workshops.

• Coordinate with internal departments for smooth student onboarding.

• Support the counselling team in achieving admission and conversion targets.

• Handle inquiries via phone, email, and walk-ins professionally.

Required Skills & Qualifications:

• Graduate or Postgraduate in any discipline.

• 1 – 5 years of experience in counselling, customer service, or a related role (education industry preferred).

• Excellent spoken and written English communication skills.

• Strong interpersonal and listening skills.

• Basic computer proficiency (MS Office, CRM tools preferred).

• Positive attitude, patience, and willingness to learn.