Trigent Software Inc

Website: trigent.com

Job details:

Role Overview We are seeking a detail-oriented and motivated Content Quality Specialist to join our team responsible for ensuring the accuracy, consistency, and effectiveness of technical curriculum content

• This hybrid role goes beyond traditional quality assurance. The candidate will test, review, and validate training materials while also taking a proactive approach to improving content quality. Responsibilities include monitoring learner feedback, supporting stakeholder communication, executing quality program initiatives, and tracking credentialing requirements to drive continuous improvement across the learning ecosystem. Key Responsibilities Content Review & Validation Review technical curriculum materials to ensure accuracy, consistency, and compliance with established guidelines
• Test interactive e-learning modules and digital content for functionality, usability, and compatibility across platforms. Identify, document, and track issues related to content, structure, or design using bug-tracking tools. Verify technical accuracy by cross-referencing content with source materials and guidelines
• Perform proofreading and copy editing to ensure clarity, grammar, and readability. Ensure quality reviews close the loop on recommended updates by confirming that issues are resolved and changes are implemented. Quality Program Management & Stakeholder Engagement Monitor and distribute content quality reports to stakeholders and gather feedback to inform quality priorities. Review learner survey results and case feedback to identify issues and facilitate resolution. Execute communication plans to expand quality programs , including scheduling meetings, collecting questions, and providing responses. Track quality program credentialing and delta requirements , ensuring all participants meet program standards. Collaboration & Process Improvement Collaborate with instructional designers, subject matter experts, and developers to resolve content issues. Conduct functional and usability testing for curriculum tools and platforms. Participate in team meetings to provide updates on quality assurance progress and suggest improvements. Required Skills & Qualifications Bachelor's degree in Computer Science, Education, Communications, or a related field. 2 3 years of experience as a junior instructional designer, quality assurance specialist, or similar role. Strong attention to detail and analytical problem-solving skills
• Ability to understand and validate technical curriculum content
• Basic knowledge of quality assurance processes and tools
• Experience in stakeholder communication and reporting
• Strong organizational and multitasking skills to manage multiple workstreams simultaneously. Excellent written and verbal communication skills
• Ability to collaborate effectively within cross-functional teams
• Proficiency in Microsoft Office Suite or Google Workspace
• Preferred Skills Exposure to e-learning tools such as Articulate Storyline, Rise, or Adobe Captivate. Experience with bug-tracking or project management tools like JIRA or Trello. Basic knowledge of HTML, CSS, or web technologies
• Understanding of Instructional Design principles and Learning Management Systems (LMS)
• Ability to build reports and analyze quality metrics using reporting tools. Experience analyzing learner feedback, survey data, or quality metrics
• Familiarity with credentialing or certification program requirements within learning environments. Education Bachelor's degree in Computer Science, Education, Communications, or a related discipline .

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