Key Responsibilities:

Handle incoming/outgoing customer calls in a professional manner.

Understand and resolve customer queries related to products, services, billing, orders, or complaints.

Provide accurate and timely information while maintaining a polite and helpful tone.

Follow standard operating procedures and call scripts (if provided).

Escalate unresolved or critical issues to supervisors or support departments.

Meet performance targets such as call quality, response time, and customer satisfaction.

Record call details and customer feedback accurately in the system.

Eligibility & Requirements:

Minimum Qualification: 12th pass / Graduate in any discipline.

Language Skills: Proficiency in Hindi and/or regional languages (e.g., Tamil, Telugu, Kannada, Marathi) based on process requirement.

Freshers are welcome; prior experience in customer service or telecalling is a plus.

Good verbal communication and listening skills.

Basic computer knowledge and typing skills.

Willingness to work in rotational shifts (day shifts for most domestic processes).

Preferred Skills:

Calm and polite telephone manner.

Customer-first attitude with basic problem-solving ability.

Ability to work under pressure and meet call targets.

Knowledge of CRM tools or call center software is an added advantage.