As a Cluster Head-Business Banking at IDFC FIRST Bank Limited in Chennai, Tamil Nadu, your role involves managing and scaling up the Business banking business network for the assigned branches. Your primary goal is to create strategies that achieve growth targets for the branches efficiently while maintaining a strong focus on technology effectiveness. Developing constructive relationships with key local dealers and working closely with them to boost business volume is essential. You will be accountable for expanding branch footprint, increasing product penetration, and delivering high-quality customer service. Collaboration with product and operations teams is crucial to ensure effective customer acquisition, servicing, and deepening. Building teams, systems, processes, and a culture relevant to the branch network scale is a key part of your responsibilities.

• *Roles & Responsibilities:**

- Support in achieving business goals and targets by establishing a strong business network.
- Understand the competitive landscape and market dynamics to provide feedback to product teams.
- Manage a team of branch managers to drive client acquisition, deepen existing relationships, and address customer needs.
- Ensure pricing, business processes, and policies are in the organization's best interest.
- Build networks to sell multiple products across various locations.
- Share knowledge with other regions, cluster branches, and headquarters on effective practices and business opportunities.
- Conduct regular business reviews with the team to ensure effective strategy execution.
- Adhere to high ethical standards and comply with all regulations and applicable laws.
- Cultivate relationships with individual and corporate customers.
- Spearhead manpower planning, recruitment, and training processes to ensure a high-performing talent pool.
- Develop and implement livelihood advancement and community development initiatives.
- Provide training, coaching, development, and guidance to bring out the best in branch personnel.
- Evaluate the feasibility of new initiatives from an offering, channel, and process perspective to enhance operational efficiency.
- Collaborate with other branch departments and functions to provide product and service offerings to customers.

• *Managerial & Leadership Responsibilities:**

- Mentor and coach senior team members to instill a customer-centric, innovative, compliant, and integrity-driven ethos.
- Create an environment that focuses on automation and digital enablement to meet customer needs holistically.
- Attract and retain top talent to achieve the Bank's rapid growth targets.
- Ensure the highest levels of employee relationship, motivation, and engagement to drive results and maintain high employee satisfaction.

This job provides a challenging opportunity to lead and grow the Business banking business network while fostering strong relationships with clients, ensuring operational efficiency, and driving team performance to achieve growth targets effectively. As a Cluster Head-Business Banking at IDFC FIRST Bank Limited in Chennai, Tamil Nadu, your role involves managing and scaling up the Business banking business network for the assigned branches. Your primary goal is to create strategies that achieve growth targets for the branches efficiently while maintaining a strong focus on technology effectiveness. Developing constructive relationships with key local dealers and working closely with them to boost business volume is essential. You will be accountable for expanding branch footprint, increasing product penetration, and delivering high-quality customer service. Collaboration with product and operations teams is crucial to ensure effective customer acquisition, servicing, and deepening. Building teams, systems, processes, and a culture relevant to the branch network scale is a key part of your responsibilities.

• *Roles & Responsibilities:**

- Support in achieving business goals and targets by establishing a strong business network.
- Understand the competitive landscape and market dynamics to provide feedback to product teams.
- Manage a team of branch managers to drive client acquisition, deepen existing relationships, and address customer needs.
- Ensure pricing, business processes, and policies are in the organization's best interest.
- Build networks to sell multiple products across various locations.
- Share knowledge with other regions, cluster branches, and headquarters on effective practices and business opportunities.
- Conduct regular business reviews with the team to ensure effective strategy execution.
- Adhere to high ethical standards and comply with all regulations and applicable laws.
- Cultivate relationships with individual and corporate customers.
- Spearhead manpower planning, recruitment, and training processes to ensure a high-performing talent pool.
- Develop and implement livelihood advancement and community development initiatives.
- Provide training, coachin