Job Title: Closure Executive / Patient Conversion Specialist

Location: Indore
Industry: Healthcare / Hospital
Employment Type: Full-Time
Joining: Immediate Joiners Preferred

Role Overview

We are looking for a highly motivated Closure Executive responsible for converting qualified patient leads into confirmed treatment bookings. The role requires strong communication, persuasion, and counselling skills to help patients understand treatment options and make informed decisions.

The candidate will work closely with OPD coordinators, doctors, and the patient support team to ensure smooth patient conversion and treatment confirmation.

Key Responsibilities

• Connect with qualified patient leads generated through marketing campaigns and OPD consultations.
• Explain treatment options, benefits, procedures, and outcomes clearly to patients and their families.
• Address patient concerns related to treatment process, recovery, costs, and timelines.
• Build trust and confidence to help patients take a timely treatment decision.
• Follow up with potential patients until treatment confirmation or booking.
• Coordinate with doctors, OPD team, and hospital departments for smooth patient onboarding.
• Maintain accurate lead tracking, follow-ups, and conversion records in CRM.
• Achieve monthly conversion targets for treatment closures.
• Support patients with documentation, appointment scheduling, and treatment planning.

Key Performance Indicators (KPIs)

• Lead to consultation conversion
• Consultation to treatment conversion
• Number of treatment closures per month
• Follow-up efficiency
• Patient satisfaction and counselling quality

Required Qualifications

• Graduate in Any Discipline (Healthcare / Management preferred)
• Experience in medical counselling, healthcare sales, patient coordination, or inside sales

Required Skills

• Excellent communication and persuasion skills
• Strong patient counselling ability
• Ability to handle patient objections and concerns
• Strong follow-up discipline
• Basic knowledge of CRM tools and reporting
• High empathy with patient-first mindset

Preferred Experience

Candidates with experience in:

• Healthcare counselling
• Hospital patient coordination
• Medical procedure sales
• Insurance or treatment advisory

will be preferred.

Compensation Structure

✔ Fixed Salary + Performance Incentives
✔ Growth opportunity in healthcare sales leadership

Why Join Us

• Work in a fast-growing healthcare ecosystem
• Opportunity to directly impact patient lives and recovery journeys
• Performance-driven career growth opportunities

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person