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Clinic Reception

Full–time

Posted on: a month ago

  • *1.

    • Front Desk

    Management**
  • Greet clients warmly and ensure a welcoming atmosphere
  • Handle check-ins and check-outs efficiently
  • Maintain cleanliness and presentation of the reception area
  • *2.

    • Appointment

    Scheduling**
  • Book, reschedule, and confirm appointments
  • Manage doctor/therapist calendars
  • Send reminders via calls, SMS, or WhatsApp
  • *3.

    • Client

    Coordination**
  • Answer phone calls, emails, and inquiries about services
  • Provide basic information on treatments, pricing, and packages
  • Guide clients on pre- and post-treatment instructions
  • *4. Billing & Payments**
  • Handle invoices, billing, and payment collection
  • Manage POS systems and maintain daily transaction records
  • *5.

    • Sales

    Support**
  • Promote clinic services, packages, and memberships
  • Upsell treatments and skincare products when appropriate
  • *6.

    • Administrative

    Tasks**
  • Maintain client records and confidentiality
  • Coordinate with doctors, therapists, and management
  • Manage inventory of front-desk supplies
  • *Required Skills & Qualifications**
  • Proven experience in reception/front desk or customer service (preferably in a clinic, spa, or salon)
  • Excellent communication and interpersonal skills
  • Presentable, well-groomed, and professional demeanor
  • Basic computer knowledge (MS Office, booking software)
  • Ability to multitask and handle a fast-paced environment
  • *Preferred Skills**
  • Knowledge of aesthetic treatments (laser, skincare, cosmetic procedures)
  • Sales or upselling experience
  • Experience with CRM or clinic management software