We’re looking for a high-energy and relationship-driven Customer Success Manager (Consultant) to join our team in Mumbai. This role is ideal for someone who thrives on partnering with CXOs and HR leaders to drive organizational transformation through world-class workplace culture solutions.

As a key member of our team, you’ll be responsible for ensuring exceptional client experiences, leading business development initiatives, and providing strategic insights to expand partnerships. If you’re passionate about relationship management, concept selling, and creating lasting client impact.

At Great Place to Work® India, we’re on a mission to make every organization a great place to work for all. As a Customer Success Manager, you'll work closely with CXOs and HR leaders, shaping culture strategies that elevate both business performance and employee experience.

What You’ll Do:

• Build and nurture high-impact client relationships (with CXOs/Business Heads)

• Manage client success and retention through strategic engagement

• Identify upsell opportunities and structure customized solutions

• Leverage data, insights, and our community to elevate client impact

• Drive your personal brand by contributing to events, articles, and industry thought leadership

What We’re Looking For:

• 1–4 years of experience in client management or consulting

• Strong communication, problem-solving, and relationship-building skills

• Comfortable with platforms, tools, and concept-driven selling

• Passionate about workplace culture and continuous learning

Why Join Us?

• Work with some of India’s best employers and boldest leaders

• Gain access to global benchmarks and cutting-edge workplace insights

• Build your individual brand as a culture expert and trusted advisor