Job Title: Client Service Manager

1. Overview:

The Client Service Manager is responsible for ensuring exceptional service delivery and client satisfaction within our organization. This role acts as the primary point of contact for clients, overseeing their accounts, addressing inquiries, and facilitating communication between clients and our internal teams. A successful Client Service Manager will enhance client relationships, drive client retention, and work collaboratively to meet clients' needs and exceed their expectations.

2. Key Responsibilities:

• Act as the primary liaison between the company and clients, addressing all service-related inquiries and issues.

• Develop and maintain strong, long-lasting client relationships through effective communication and personalized service.

• Monitor client accounts to ensure compliance with terms of service and address any potential concerns proactively.

• Coordinate with internal departments (e.g., sales, operations, technical support) to meet client needs and resolve issues efficiently.

• Create, implement, and manage client service strategies to improve service quality and enhance the client experience.

• Conduct regular check-ins with clients to assess satisfaction and gather feedback for continuous improvement.

• Prepare and present reports on client status, issues, and opportunities for growth and improvement.

• Train and mentor junior client service staff, fostering a culture of excellent customer service within the team.

3. Technical Skills:

• Proficient in Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot).

• Familiarity with data analysis and reporting tools to evaluate client satisfaction and service metrics.

• Strong understanding of industry-specific software and technology that may be relevant to client needs.

• Experience in project management software to coordinate internal tasks and client projects efficiently.

4. Required Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Communication, or a related field.

• Minimum of 3 years of experience in a client service or account management role, preferably in a related industry.

• Proven track record of developing and maintaining client relationships.

5. Skills & Experience:

• Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.

• Strong problem-solving skills with a proactive approach to addressing and resolving client concerns.

• Exceptional organizational skills and attention to detail, with the capability to manage multiple client accounts simultaneously.

• Ability to work collaboratively within a team and across departments to drive client satisfaction.

• Demonstrated ability to adapt to changing environments and handle client feedback constructively.

We look forward to receiving your application and exploring how you can contribute to our team as a Client Service Manager!