As a Customer Success & Account Manager at Brandintelle, you will play a crucial role in driving customer satisfaction, retention, and growth for our B2B SaaS products. Your responsibilities will include:

- Building and maintaining strong customer relationships to enhance retention and satisfaction.
- Monitoring account health, conducting risk analysis, and addressing issues proactively.
- Gathering, analyzing, and prioritizing customer requirements for product alignment.
- Managing the entire customer lifecycle from onboarding to renewal and expansion.
- Conducting product demonstrations and training sessions for customers.
- Managing client queries end-to-end using internal ticketing and bug-tracker systems.
- Coordinating with Development, Product, QA, and Marketing teams to efficiently relay client feedback.
- Supporting in the implementation of compliance-based processes through structured vendor onboarding procedures.

Qualifications:
- Bachelors degree in Computer Science, Information Technology, Business Administration, or related field.
- Proven experience in Customer Success, Account Management, or similar roles within a B2B SaaS environment.
- Strong understanding of the Software Development Life Cycle (SDLC).
- Experience in requirement gathering, analysis, ideation, and prioritization.

Brandintelle is a leading SaaS product company specializing in marketing automation solutions. Our innovative products empower businesses to streamline their marketing processes and drive growth. We are committed to delivering exceptional value to our clients and fostering long-term partnerships. As a Customer Success & Account Manager at Brandintelle, you will play a crucial role in driving customer satisfaction, retention, and growth for our B2B SaaS products. Your responsibilities will include:

- Building and maintaining strong customer relationships to enhance retention and satisfaction.
- Monitoring account health, conducting risk analysis, and addressing issues proactively.
- Gathering, analyzing, and prioritizing customer requirements for product alignment.
- Managing the entire customer lifecycle from onboarding to renewal and expansion.
- Conducting product demonstrations and training sessions for customers.
- Managing client queries end-to-end using internal ticketing and bug-tracker systems.
- Coordinating with Development, Product, QA, and Marketing teams to efficiently relay client feedback.
- Supporting in the implementation of compliance-based processes through structured vendor onboarding procedures.

Qualifications:
- Bachelors degree in Computer Science, Information Technology, Business Administration, or related field.
- Proven experience in Customer Success, Account Management, or similar roles within a B2B SaaS environment.
- Strong understanding of the Software Development Life Cycle (SDLC).
- Experience in requirement gathering, analysis, ideation, and prioritization.

Brandintelle is a leading SaaS product company specializing in marketing automation solutions. Our innovative products empower businesses to streamline their marketing processes and drive growth. We are committed to delivering exceptional value to our clients and fostering long-term partnerships.