Job description:

Job Title: Client Relationship Executive

Job Overview:

We are looking for a proactive and customer-focused CRM Executive to manage client relationships, handle customer concerns, and ensure a smooth post-sales experience. The candidate will be responsible for maintaining client data, resolving disputes, supporting payment recovery, and delivering excellent after-sales service to enhance client satisfaction and long-term business relationships.

Key Responsibilities:

• Develop and maintain strong long-term relationships with clients while understanding their requirements and ensuring a positive client experience.
• Maintain accurate and updated client information in the CRM system to ensure proper documentation and smooth coordination across departments.
• Address client disputes in a professional and timely manner while working with internal teams to resolve service or financial concerns.
• Follow up on overdue accounts and coordinate with clients to ensure timely payment recovery.
• Handle dissatisfied or challenging clients with empathy and professionalism to resolve issues and maintain the company’s reputation.
• Provide effective after-sales support by addressing client queries, concerns, and feedback while encouraging client retention and referrals.
• Analyse client data and maintain reports on client communication, complaints, and resolutions to support better decision-making and client servicing.

Location: Jhalana Doongri, Jaipur

Job Type: Full-Time/ On site

Educational Qualification: Bachelor’s Degree / Graduation (Preferred)

Job Type: Full-time

Ability to commute/relocate:

• Jhalana Doongri, Jaipur, Rajasthan: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• Bachelor's (Required)

Experience:

• Client Handling: 1 year (Required)

Language:

• English (Required)

Location:

• Jhalana Doongri, Jaipur, Rajasthan (Required)

Work Location: In person

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Client Relationship Manager job
Please go through the FAQs to get all answers related to the given Client Relationship Manager job
What qualifications and experience are required for this Client Relationship Manager position?
Ans : Candidates should have a Graduate and above qualification with 1-3 years of experience and skills like Computer Knowledge, Query Resolution.

What is the salary and job type for this role?
Ans : The salary for this Client Relationship Manager job ranges between ₹25,000-₹30,000 per month. This is a Full Time job.

What shift and timings does this job follow?
Ans : This Client Relationship Manager job follows a Day shift.

Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Jhalana Doongri, Jaipur.

How many openings are available for this position?
Ans : There is 1 opening available for this position.

Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-3 years of experience can apply for this Client Relationship Manager job. Only female candidates can apply.

What are the key responsibilities of this Client Relationship Manager job?
Ans : As a Client Relationship Manager, key responsibilities include skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.

Where is this job located?
Ans : This Client Relationship Manager job is located in Jhalana Doongri, Jaipur.

What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution along with 1-3 years of experience is ideal for this Client Relationship Manager job.

Why should you apply for this Client Relationship Manager job?
Ans : This Client Relationship Manager job offers a salary between ₹25,000-₹30,000 per month. This is a Full Time opportunity and has 1 openings available.