Job Title: CRM Executive – Collections & After Sales

Location: Gurgaon / Sector 48 | Experience: 1 to 2 Years

About the Company – BookMyAssets

Project Name – Dholera (Gujarat)

BookMyAssets endeavors to provide the best quality service to customers while helping them maximize their investments. Our team, with a strong understanding of the real estate market, continuously adapts to new trends and innovations. BookMyAssets is a real estate arm dealing in exclusive investment opportunities. Partnered with a trusted name in real estate, the collaboration combines advanced technology with real estate expertise.

Role Summary

The role focuses primarily on customer payment collections and follow-ups (70%) along with after-sales CRM communication (30%). The candidate will ensure timely payment collection, maintain solid customer communication, and support smooth post-sales engagement.

Key Responsibilities

Collections (Primary Responsibility – 70%)

- Follow up with customers for pending payments and installment collections

- Send payment reminders through calls, emails, and WhatsApp

- Maintain collection reports and payment tracking records

- Coordinate with accounts and sales teams for payment confirmations

- Resolve basic customer queries related to payment schedules

CRM & After Sales (Secondary Responsibility – 30%)

- Send receipts, welcome letters, and confirmation emails

- Maintain and update customer data in CRM systems

- Share birthday wishes, festive greetings, and engagement mails

- Assist in basic email creatives using Canva

Skills Required

- Graduate with 1–2 years experience in collections, CRM, or customer coordination

- Strong follow-up and communication skills

- Comfortable with email drafting, calling customers, and payment reminders

- Basic knowledge of CRM tools and Canva

- Detail-oriented and customer-focused

Additional Details

- Immediate joiner preferred

- Workplace: Onsite Role, 6 days working (Monday to Saturday)

- Office Timing: 10:00 AM to 7:00 PM

- Salary: Up to ₹35,000

- Employee Benefit: Free and confidential counseling supported by our Learning & Development Training programs

- Interview Process: Face-to-Face Interview (No Virtual Interview)