About Us:DigiLantern is a global leader in Digital solutions and technology services focused on helping our clients achieve digitization of business processes, data driven insights for better ROI and create amazing brand experiences in the digital space. We are a team of over 100 talented experts working on the latest technology stacks and providing solutions to a wide range of customers.We are pioneer into:Website Design and Development - Mobile Application Development - UI/UX Development - Digital Marketing - Digital TransformationDesignation:Client Account ManagerLocation: NoidaExperience Required:4 + years into Digital Marketing and IT Services ONLYMode: On-site: Noida: Sec-3Shift: 10am-6:30pmWorkdays: 5.5(Alternative Saturdays are working)Interview: 1st round virtual, Final round will be Face-Face in Office,please apply only if fine.P.S1st round of Interview will be virtual , Final round will be Face-Face in Office only,please apply only if fine, don't t request for virtual in final round..Also, this role requires travelling at client's place as and when required, please apply only if comfortable with travelling part.Job PurposeThe Account Manager is responsible for the overall growth of the account and managing all stakeholders associated with the account internally as well as externally for Domestic Market.Job Description1. Client Relationship Management: Penetrating the given account & continue to engageand spread awareness via regularly meeting the client with or without Superior and enhance the engagement further. Building and maintaining strong, long-lasting customer relationships2. Market Research: Collect Intelligence on the clients, their market, competitors & industry 3. Account Management: Smooth & Timely Delivery of all requirements(project/report/escalations/minutes/meeting) to clients and manages client Satisfaction.4. Delivery Management: requirement gathering, summarizing, clarifying queries, timelysubmission & follow up on closure5. Track Contract signing, Agreement receipt & overdue collections etc.6. Submit Periodic Report: Submit Weekly Reports & Dashboard: Overdue Payments andCollection7. Works alongside business leaders in closing sales by building rapport with existingaccounts; explaining product and service capabilities; overcoming objections; preparing contracts.8. Contributes information to market strategy by monitoring competitive products andreactions from contacts/leads in the prescribed account9. Operating as the lead point of contact for any and all matters specific to assignedaccount10. Liaise with cross-functional internal teams (including Technology, SEO, Social Media,Content Teams etc.) to improve the entire Account Management process.11. This position may require occasional travel12. Develop trusted advisor relationships with key accounts, customer stakeholders andexecutive sponsors in the respective accountExperience Required1. Proven relevant work experience as Account manager in Domesticdomain of at least 4+ years.2. Should have in depth knowledge of IT Services or SAAS Product Delivery AccountManagement and in Digital Marketing client management with thorough understanding of IT services like web development, mobile application development, digital marketing etc.Skills and Abilities Sought1. Knowledge MS Office (MS Excel in particular)2. Understanding of Account performance metrics3. Excellent communication and organizational skills4. Business acumen with a problem-solving attitude5. Presentation Skills Competencies6. Integrity and sincerity7. Accountability8. Proactive: Takes initiative9. Out of box thinker10. Attention to detail11. Building Partnerships12. Building trust13. Agile in nature and must have customer centric approachThanks & RegardsPankhuri AgarwalAssistant Manager-HRpankhuri.agarwal@digilantern.in9821486056www.digilantern.com