Hello,

Please share your updated resume at [email protected] if interested. Thank you !

• Manage a Headcount of 400-500 resources based out of multiple locations
• Manage P&L and efficiency goals for the above span
• Manage and meet the defined SLA (Exceed the service levels agreements benchmarks - Productivity, Quality, Turn Around Time)
• Manage process knowledge through PKTs.
• Performance Management. Optimum staff availability and utilization
• Talent Engagement & Development. Meeting the expected NPS score
• Succession Planning
• Control Annual Voluntary Attrition
• Implement Process Improvement Ideas (Automation/Change in workflow) that improves the Productivity/Quality/Turnaround Time
• Successful POC on project assigned
• Expansion of HCC inhouse coding capabilities
• Meeting all the expectation of the onshore Customer facing and Operations teams.
• Effective and timely communication with all stake holders based on various requirements

Regards,

Talent Acquisition Team | COTIVITI