We are currently recruiting for a Branch Administrator to join a busy and friendly team within a well-established equipment and construction support company based in Bournemouth.

This is primarily an administrative role (around 80–90%), supporting the day-to-day running of the branch. A small part of the position will involve proactive customer service calls to ensure customers are satisfied with the service they have received.

This is not a sales role — the focus is simply on maintaining excellent customer service and supporting the branch team.

Working Hours

Monday – Friday
8:00am – 5:00pm

The Role

As Branch Administrator you will play an important role in supporting both the branch team and their customers.

Key responsibilities include:

• Providing general administrative support to the branch
• Processing orders and updating internal systems
• Managing documentation and maintaining accurate records
• Handling incoming calls and emails from customers
• Making occasional proactive calls to customers who have recently placed orders to ensure they are satisfied with the service
• Supporting the team with scheduling, coordination and general office tasks
• Assisting with day-to-day branch administration as required

About You

We are looking for someone who is organised, reliable and confident communicating with customers.

The ideal candidate will have:

• Previous administration or office support experience
• Strong organisational skills and attention to detail
• A confident and professional telephone manner
• Good IT skills (Microsoft Office / general systems)
• Ability to work well in a busy team environment
• A full UK driving licence and access to a vehicle due to the branch location

What’s on Offer

• Full-time, permanent role
• Monday to Friday working hours
• Stable position within a well-established company
• Friendly and supportive team environment
• Varied role combining administration with customer service

Job Types: Full-time, Permanent

Pay: £27,500.00 per year

Benefits:

• Company pension
• Free parking

Work Location: In person