About the job:

• ** FOLLOW OUR VIRTUAL LAB TECH PAGE ***
• ** SHOULD HAVE BPO QA EXPERIENCE ***

Location:Work from Home (Anywhere in India)

Type:Contractor Long-Term (30-40 hours a week)

Payout:200 per hour

Shift:Anywhere between 06:30 pm - 6:30 AM IST (7-8 hours of work between this time)

About the Role:

We are seeking experiencedBPO Quality Analysts (QA)to join our team as a remote contractor. The ideal candidate will have prior experience in quality monitoring, performance evaluation and feedback delivery within a BPO environment. This role is key to ensuring consistent service quality and driving process improvements across voice and/or non-voice customer support teams.

Key Responsibilities:

• Monitor inbound and outbound customer interactions (chat, email, data entry, data tagging etc) for quality assurance
• Evaluate agent performance against quality standards and SOPs
• Provide structured and constructive feedback to agents and team leaders
• Identify common errors or process gaps and suggest actionable improvements
• Prepare QA reports, summaries and performance dashboards
• Collaborate with operations and training teams to improve overall service quality
• Ensure compliance with customer service KPIs, tone, accuracy, and policy adherence

Required Qualifications:

• Minimum1-2 years of experience as a QA in a BPO environment(voice/non-voice)
• Strong understanding of QA frameworks, scoring methods and performance metrics
• Excellent listening, analytical and communication skills
• Ability to work independently and manage feedback delivery remotely

System & Connectivity Requirements:

• A personallaptop/desktop running Windows 11 or above
• Minimum8 GB RAM, i5 or Ryzen 5 processor (or equivalent and above)
• Stablebroadband internet connection(minimum 30 Mbps)
• Functional headset and webcam

Who can apply:

Only those candidates can apply who:

• have minimum 1 years of experience
• are Computer Science Engineering students

Salary:
Competitive salary

Experience:
1 year(s)

Deadline:
2035-01-01 00:00:00