As an automotive technical specialist at the Network Assistance Center, your role involves coordinating and managing the operations of the technical support team. Your key responsibilities include:

- Utilizing your automotive technical knowledge to provide specialized guidance and support to the Mercedes-Benz network, using the latest digital tools available from the brand.
- Collaborating with cross-functional teams on various technical topics across the full range of Mercedes-Benz passenger vehicles to identify solutions and provide answers.
- Staying up-to-date with the latest trends and advancements in the automotive industry, continuously enhancing your skills through training and development initiatives.
- Supporting and resolving technical issues for Mercedes-Benz Workshops.
- Working in a global team to deliver diagnostic content on time and with defined quality standards.
- Effectively communicating and coordinating with various stakeholders.

Experience:
- Hands-on experience in diagnostics and troubleshooting of automotive electronic vehicle systems.
- Experience in Aftersales diagnostics.
- Experience in dealing with different stakeholders and working under challenging environments.

Skills Required:
- Excellent written and strong verbal communication skills in English.
- Degree in Automotive Engineering or a Certification in Automotive Diagnostics.
- Experience as a workshop specialist or in automotive development is an added value.
- Knowledge of automotive technology, specifically Mercedes-Benz systems.
- Knowledge or experience in diagnostic methodologies.
- Independent working experience with electronically controlled vehicle systems.
- Good understanding of Gasoline, Diesel engine, and automatic transmission, including its subsystems.
- Familiarity with diagnostic testers and diagnostic tools.
- Customer-oriented thinking.
- Strong analytical skills for analyzing field issues related to vehicles and diagnostic tester content.
- Basic knowledge of CAN and UDS protocol is an added advantage.
- Ability to work well in a team.
- Motivation to learn other languages is considered an added value. As an automotive technical specialist at the Network Assistance Center, your role involves coordinating and managing the operations of the technical support team. Your key responsibilities include:

- Utilizing your automotive technical knowledge to provide specialized guidance and support to the Mercedes-Benz network, using the latest digital tools available from the brand.
- Collaborating with cross-functional teams on various technical topics across the full range of Mercedes-Benz passenger vehicles to identify solutions and provide answers.
- Staying up-to-date with the latest trends and advancements in the automotive industry, continuously enhancing your skills through training and development initiatives.
- Supporting and resolving technical issues for Mercedes-Benz Workshops.
- Working in a global team to deliver diagnostic content on time and with defined quality standards.
- Effectively communicating and coordinating with various stakeholders.

Experience:
- Hands-on experience in diagnostics and troubleshooting of automotive electronic vehicle systems.
- Experience in Aftersales diagnostics.
- Experience in dealing with different stakeholders and working under challenging environments.

Skills Required:
- Excellent written and strong verbal communication skills in English.
- Degree in Automotive Engineering or a Certification in Automotive Diagnostics.
- Experience as a workshop specialist or in automotive development is an added value.
- Knowledge of automotive technology, specifically Mercedes-Benz systems.
- Knowledge or experience in diagnostic methodologies.
- Independent working experience with electronically controlled vehicle systems.
- Good understanding of Gasoline, Diesel engine, and automatic transmission, including its subsystems.
- Familiarity with diagnostic testers and diagnostic tools.
- Customer-oriented thinking.
- Strong analytical skills for analyzing field issues related to vehicles and diagnostic tester content.
- Basic knowledge of CAN and UDS protocol is an added advantage.
- Ability to work well in a team.
- Motivation to learn other languages is considered an added value.