Over 2,200 of the world’s leading organizations trust our client to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks. Join our global team, securing application connectivity, anywhere. We are hiring a Technical Support Engineer for a leading support position based in India. Reporting to : Support Manager Location : Remote Direct Employment Responsibilities • Supporting our global customers via email, phone, and webcasts, guiding customers, partners and Sales Engineers in product installation, operations, and troubleshooting. • Maintaining and updating the knowledge base, participating in the buildup of the support organization. • Introducing support methodologies, tools and more. • Working in tight integration with the global support teams as well as with R&D, Delivery and Product management. Position Requirements Requirements • At least 2 years previous experience in similar position, in a software company • Experience in Linux/UNIX environments • Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.) • Experience in support of network security software products • Independent, resourceful, problem-solver, result oriented • Excellent written and verbal communication skills in both Arabic & English • Fast learner • Team player, pleasant and with a high level of integrity • Operating well under-pressure, multi-tasking. • Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation. Advantages • Proven experience supporting customers in the Middle East (ME) region • Experience in SRE/DevOps • Experience in Linux script languages (PERL, shell)