Over 2,200 of the world’s leading organizations trust our client to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.

Join our global team, securing application connectivity, anywhere.

We are hiring a Technical Support Engineer for a leading support position based in India.

Reporting to : Support Manager

Location : Remote

Direct Employment

Responsibilities

• Supporting our global customers via email, phone, and webcasts, guiding customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
• Maintaining and updating the knowledge base, participating in the buildup of the support organization.
• Introducing support methodologies, tools and more.
• Working in tight integration with the global support teams as well as with R&D, Delivery and Product management.

Position Requirements

Requirements

• At least 2 years previous experience in similar position, in a software company
• Experience in Linux/UNIX environments
• Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
• Experience in support of network security software products
• Independent, resourceful, problem-solver, result oriented
• Excellent written and verbal communication skills in both Arabic & English
• Fast learner
• Team player, pleasant and with a high level of integrity
• Operating well under-pressure, multi-tasking.
• Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation.

Advantages

• Proven experience supporting customers in the Middle East (ME) region
• Experience in SRE/DevOps
• Experience in Linux script languages (PERL, shell)