Job Summary

IndiGo Airline is seeking a dedicated and customer-focused AO&CS Ground Support Officer to join our Airport Operations and Customer Services (AO&CS) team. This role is critical in delivering a seamless travel experience by supporting passengers throughout their journey, especially in cases involving lost baggage, special assistance, and on-ground logistics. The ideal candidate will thrive in a fast-paced airport environment and demonstrate a proactive attitude in resolving issues and ensuring passenger satisfaction.
Key Responsibilities

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Assist passengers with check-in, boarding, and arrival procedures at the airport.

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Provide prompt support to passengers who have lost baggage and coordinate with internal teams for timely resolution.

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Handle baggage tracing, follow-up calls, and claim procedures in line with IndiGos service standards.

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Offer personalized assistance to elderly passengers, people with disabilities, and unaccompanied minors.

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Coordinate effectively with the baggage handling and ramp team for accurate and timely baggage delivery.

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Maintain detailed documentation of passenger complaints, incident reports, and lost baggage cases.

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Ensure compliance with airport security protocols and airline standard operating procedures (SOPs).

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Act as a liaison between ground staff, baggage services, customer care, and airline operations.

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Uphold IndiGos brand promise by delivering courteous and solution-oriented service at all times.

• Required Skills and Qualifications
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Graduate in any discipline from a recognized university.

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Proficient in English and Hindi; additional regional languages are a plus.

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Computer literacy and familiarity with airline operational systems (e.g., DCS, BRS, WorldTracer).

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Strong interpersonal skills with a customer-first mindset.

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Problem-solving ability and emotional resilience under pressure.

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Professional grooming and communication standards.

• Experience
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Minimum 0–2 years of experience in airport ground handling or airline customer service.

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Freshers with excellent communication skills and a passion for aviation are also encouraged to apply.

• Working Hours
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Rotational shifts, including weekends and public holidays.

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Shift timings will vary based on flight schedules and airport operational needs.

• Knowledge, Skills, and Abilities
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Deep understanding of airport and airline procedures.

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Knowledge of lost baggage protocols and passenger assistance services.

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Ability to work in a high-stress environment with strict timelines.

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Strong multitasking abilities and team collaboration.

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Excellent documentation and follow-up skills.

• Benefits
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Competitive salary with shift allowances.

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Provident Fund (PF), ESI, and medical insurance coverage.

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Travel concessions on IndiGo-operated flights.

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Structured training programs for skill enhancement and career development.

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Employee wellness and assistance programs.

• Why Join IndiGo?
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IndiGo is Indias largest and most reliable airline, offering tremendous opportunities for growth and advancement.

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Be part of a dynamic, fast-growing team where your contribution matters.

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Work in a diverse and inclusive environment that promotes teamwork, integrity, and innovation.

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Access to best-in-class training and mentoring from aviation professionals.

• How to Apply

Interested candidates can apply by visiting IndiGos official careers portal.
Alternatively, submit your updated resume with a subject line Application for AO&CS Ground Support Officer to us

Shortlisted candidates will be contacted for a personal interview and assessment process at the nearest IndiGo recruitment center.