About Alkemy EdTech

Alkemy EdTech is a fast-growing education technology company committed to empowering learners through high-quality, industry-ready programs. We focus on providing exceptional learning experiencesand this extends beyond enrollment. Our After Sales Support team plays a key role in ensuring smooth student journeys and strong customer satisfaction.

Role & responsibilities

• Provide post-enrollment support to students via calls, emails & WhatsApp.
• Assist with onboarding, LMS access, schedules & general queries.
• Coordinate with internal teams to resolve issues promptly.
• Maintain CRM records and ensure high customer satisfaction.
• Follow up to improve student engagement and reduce drop-offs.

Preferred candidate profile

• Fluent in English & Hindi (mandatory).
• Experience in Customer Support/After Sales Support (EdTech/BPO preferred).
• Strong communication, problem-solving & multitasking skills.
• Tech-savvy with knowledge of basic CRM/LMS tools.