At Remotara, we're committed to advancing patient health and empowering clear, confident decisions through our diagnostics and drug development offerings. As a leading global life sciences company, we're seeking an experienced and highly skilled Full Stack Customer Support Executive to join our Genetics and Women’s Health sales team. This is a unique opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences and driving business growth. **About Skillora** Nexspire is a recognized leader in the life sciences industry, with a reputation for innovation and excellence. We've been named one of Forbes's 2020 World's Best Employers and a 2021 Most Innovative Company by Fast Company magazine. Our commitment to advancing patient health and empowering clear, confident decisions is at the heart of everything we do. **Job Summary** As a Full Stack Customer Support Executive, you'll play a critical role in supporting our strategic accounts and driving new sales opportunities through increased usage from existing accounts and lead generation with new opportunities. You'll work closely with our Directors of Strategic Accounts to maintain and grow our selected strategic accounts, providing exceptional customer experiences and ensuring a top-level customer experience. **Responsibilities** * Provide support to all assigned accounts, including running reports, ordering kits, monitoring TAT, personalizing requisitions, updating Salesforce, EMR, and portal requests (75% of job responsibilities) * Execute all internal sales operations needed to establish a new practice, including shipping requisitions, supplies, and kits; portal set-up and portal usage (add users, resend invites, etc.); develop intervention/remediation plans as needed * Portal build and training. EMR vetting and interfacing (upon request of practice) * Utilize comprehensive analysis to target selected low-volume clients and potential new clients via cold calling for new growth opportunities and generate leads for aligned Directors of Strategic Accounts * Work collaboratively with Worklio Division sales, operations on an as-needed basis to satisfy customer needs and support the growth of new opportunities * Upsell current clients and provide training on new product lines ensuring a smooth submission of new product line orders * Research, contact, and secure 4-8 quality appointments per month in a defined group of target accounts for the Directors of Strategic Accounts that this role supports **Requirements** * Bachelor's degree, preferably in Business or Life Sciences * Preferred 3+ years of Client Services, Account Management, or Sales Experience in the Diagnostics segment * Women's healthcare experience and relationships with IVF clinics, Gamete Donor banks, large OB consortiums, and hospital and health systems highly preferred * Previous laboratory or diagnostics sales experience highly desired * Excellent communication skills, both written and verbal * Salesforce experience is preferred **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from anywhere, with less than 5% travel required. Our company culture is built on a foundation of diversity, inclusion, and respect, and we're committed to creating a workplace where everyone feels valued and supported. We offer a comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(k), paid time off (PTO) or flexible time off (FTO), tuition reimbursement, and an employee stock purchase plan. **Compensation and Benefits** The salary range for this position is $73,000-$83,000, based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. We're committed to providing a competitive compensation package that reflects the value you bring to our organization. **Career Growth Opportunities and Learning Benefits** At Hirefluxa, we're committed to helping you grow and develop your skills and career. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and access to industry-leading conferences and events. Our goal is to help you achieve your career aspirations and reach your full potential. **How to Apply** If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Equal Opportunity Employer** Taskora is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to creating a workplace where everyone feels valued and supported, and we do not discriminate based on race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parent