Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic and fast-paced environment where no two days are ever the same? Look no further than Nexpatha, a pioneering company revolutionizing global transportation with cutting-edge technology and a commitment to sustainability. We're seeking enthusiastic and customer-focused Customer Service Agents fluent in English to join our team and help shape the future of mobility. **About Worknovaq** At Hirecrafto, we're on a mission to transform the way people move around the world. By harnessing the power of technology, we're not only making daily commutes more efficient but also reducing humanity's environmental footprint. Our ambitious goals are driven by a passion for innovation, a commitment to sustainability, and a desire to create a better future for generations to come. **Join our dynamic team** As a Customer Service Agent at Tasknexa, you'll be at the forefront of our customer support operations, providing first-line support through phone, email, and digital channels. You'll be the face of our brand, ensuring that every interaction with our customers is positive, efficient, and effective. Your role will be to: * Offer first-line support to customers in the USA, handling queries and resolving issues quickly and effectively. * Keep customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality. * Foster positive interactions in all communications, making sure customers feel understood and supported. * Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs. * Participate in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements. * Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations. * Offer feedback and insights on areas that may lead to a poor customer experience. * Embody the values of Gigflowx, ensuring these are reflected in your daily work. **What skills & experience you'll bring to us?** * Fluent English: You have a high and fluent English (C2 level), both written and spoken. * Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email. * Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly. * Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service. * Eligibility: Be eligible to work in Spain. **What do we offer?** * Starting date: 10th of February, 2025. * Contract: Temporary (6 months). * Salary: 9.743 gross per year * Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed). * Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based). * 24 holiday days per year on a full-time basis. * Work Model: Hybrid working model. * Location: Barcelona, Spain. **Additional Benefits** * Employee Assistance Program - Free, confidential, and impartial guidance and support. * Option to sign-up for Discounted Private Health Insurance. * Referral Program: Refer a Friend and get a Referral bonus. * Access to specialised LinkedIn training courses. * Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation. * Best-in-class people engagement activities and programs. * Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment. **About us!** At Talensparkx, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients. Flexzenith International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within Jobmatrixo. **Join our team today!** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we want to hear from you! Apply now to become a part of our dynamic team and help shape the future of mobility at Remotifyx. Apply Job! Apply for this job