Role Overview: As a Support Engineer at NCR Atleos, you will join the dynamic Product team to provide exceptional technical support for cutting-edge software products. You will play a crucial role in diagnosing and resolving intricate technical issues to ensure customer success and satisfaction. Your passion for technology and problem-solving skills will be key in delivering high-quality solutions that meet the demands of availability, reliability, and performance. Key Responsibilities: - Provide level 3 technical support to end users, both internal and external, responding to various issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, and Production Governance. - Analyze java code, complex sql queries & stored Procedures, product configuration, and deployment topology to debug and fix customer issues efficiently. - Collaborate with different teams including Software Management, Production Support, Development & Testing, and Customer Support to support releases, upgrades, and address technical issues. - Act as a subject matter expert in discussions with Product Management, Architects, Developers, and other stakeholders to identify enhancements and implement solutions. - Drive innovation, efficiency improvement, and automation in the support processes to enhance team productivity and operational efficiency. Qualifications Required: - Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related field, or equivalent experience. - 8+ years of relevant IT experience with expertise in Java/J2EE, OOPS, Spring, web services (SOAP & REST), SQL/PL-SQL, UNIX, Web Logic, and databases like Oracle, PostgreSQL, MSSQL. - Experience in troubleshooting, root cause analysis, advanced query programming, and real-time restoration in a technical support role. - Strong communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams and external stakeholders. - Familiarity with incident and change management tools, SAFe & Kanban methodologies, and issue tracking systems like JIRA. - Willingness to work extended hours and weekends as needed to handle high-priority issues and contribute to customer satisfaction and cost-saving initiatives. (Note: The additional details of the company were not provided in the job description.) Role Overview: As a Support Engineer at NCR Atleos, you will join the dynamic Product team to provide exceptional technical support for cutting-edge software products. You will play a crucial role in diagnosing and resolving intricate technical issues to ensure customer success and satisfaction. Your passion for technology and problem-solving skills will be key in delivering high-quality solutions that meet the demands of availability, reliability, and performance. Key Responsibilities: - Provide level 3 technical support to end users, both internal and external, responding to various issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, and Production Governance. - Analyze java code, complex sql queries & stored Procedures, product configuration, and deployment topology to debug and fix customer issues efficiently. - Collaborate with different teams including Software Management, Production Support, Development & Testing, and Customer Support to support releases, upgrades, and address technical issues. - Act as a subject matter expert in discussions with Product Management, Architects, Developers, and other stakeholders to identify enhancements and implement solutions. - Drive innovation, efficiency improvement, and automation in the support processes to enhance team productivity and operational efficiency. Qualifications Required: - Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related field, or equivalent experience. - 8+ years of relevant IT experience with expertise in Java/J2EE, OOPS, Spring, web services (SOAP & REST), SQL/PL-SQL, UNIX, Web Logic, and databases like Oracle, PostgreSQL, MSSQL. - Experience in troubleshooting, root cause analysis, advanced query programming, and real-time restoration in a technical support role. - Strong communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams and external stakeholders. - Familiarity with incident and change management tools, SAFe & Kanban methodologies, and issue tracking systems like JIRA. - Willingness to work extended hours and weekends as needed to handle high-priority issues and contribute to customer satisfaction and cost-saving initiatives. (Note: The additional details of the company were not provided in the job description.)